Welcome!

This section is here to provide you with some basic help information. Here are the top FAQs in the help section. As a starting point if you are experiencing any difficulty we suggest you clear your cache and restart your browser. You can view the site with Explorer, Thunderbird, Safari, your iPhone, your iPad and your blackberry.

Registration- Signing up for a new account.

Bidding - Bidding on auction items, LiveBID vs. Online auctions, and Proxy Bidding

Paying - What happens when I win an auction- how to pay and complete the sale

Shipping - Getting your item to you safely and securely and co-ordinating experience and VIP packages

  Searching - Searching the site to find items & using the advance search features.

Terms used on the Site:

Auction - A Traditional Auction listing allows you to bid on items and the winner is the highest bidder.

Reserve - A price set by the charity which is the minimum bid for the item.

LiveBID - Items in this category are part of a live auction. Bidders place a bid online and the bid is then entered into the silent auction or live event gale auction. The highest bidder amongst the online and live bidders wins the item

Buy Now - The price to instantly purchase the item.

Proxy Bid - The maximum bid amount a bidder places on an item. The site will only bid in the minimum bid increments as noted on the site up to your maximum proxy bid amount. Your proxy bid amount remains secret from all other bidders and the seller.

Dutch Auction - If you have 5 men’s shirts that are exactly the same the dutch auction allows a bidder to purchase the number of items available at the winning bid price after the auction closes.

Classified Ad - Unlike traditional text only classified ads, our Classified Ads allow image uploads and dynamic communication between the Seller and all potential Buyers. When listing a Classified Ad, you enter your asking price, the shipping cost, and any information about the item or service you are selling. When an arrangement has been reached between the buyer and the seller, the seller can manually end the Classified Ad.

Trade - A Trade listing allows you to exchange goods or services with another user. You can choose to accept or decline any posted offer. When listing an item for Trade, you only have to enter the shipping cost. Since the goods are not for sale, you will not be asked to enter a price.

Reserve - The Reserve price is the absolute minimum dollar amount the Seller will accept for an item. Buyers are notified after placing their bid if it is below the Reserve price. If a Buyer's maximum bid is greater than the Reserve price, the Reserve is automatically met and that user is the high bidder. The ability to set a Reserve price is only available to Traditional Auctions.  

Searching - There are two ways to search for items, Basic Search and Advanced Search.

Basic Search - Accessible from both the Home Page and Browse.

·     Enter Keywords, Item #, or Username

·     Select appropriate search parameter

o    Title & Description

o    Item #

o    User

·     Click "Search" button

Advanced Search - Accessible by clicking the "Advanced Search" button on the Home Page

The following options are available for the Advanced Search:

·     Load Saved Search - Use a previously saved search.

·     Category - Select a specific item category or "All Categories."

·     Search - Enter Keywords or Item #. To search Title & Descriptions check the appropriate box.
The following options are available for keyword search:

o    All of these words

o    Any of these words

o    Exactly these words

·     Item Options - Used to search custom item fields. Example: ISBN # for textbooks.

·     Refine Your Search - Narrow the search. Reduce the number of search results by setting specific searchable properties.

o    Price Range

o    Start Date

o    End Date

o    Words to Exclude

o    Listing type

§     Classified

§     Fixed Price

§     Auction

§     Dutch

§     Trade

o    Listing Options

§     Completed

§     Buy Now! only

§     No Reserve only

§     With Pictures only

·     Display Format - How to organize the items your search returns.

o    Items Ending First - Items with the least amount of time left first.

o    Items Ending Last - Items with the longest amount of time left first.

o    Newest Items First - Items with the most recent start date.

o    Oldest Items First - items with the oldest start date.

o    Lowest Price First

o    Highest Price First

o    Most Bids First

o    Least Bids First

o    Alphabetically

o    Reverse Alphabetically

Press "GO" to activate Advanced Search.

PROVINCIAL UNIONS: